fiv444 Privacy Policy
Your privacy matters to fiv444. This Privacy Policy explains in plain, transparent language exactly what personal data we collect from Bangladesh players, why we collect it, how we use and protect it, and what rights you have over your own information. We are committed to handling your data with integrity and care.
Scope of This Policy: This Privacy Policy applies to all personal data processed by fiv444 in connection with the fiv444 platform at fiv444.bet, including account registration, deposits, withdrawals, betting activity, customer support interactions, and any marketing communications you have opted into. By registering an account or using the fiv444 platform, you acknowledge that you have read and understood this Privacy Policy.
fiv444 takes the privacy of every player seriously. Whether you are depositing via bKash in Dhaka, placing a cricket bet during a BPL match, or spinning slots from Chittagong, the personal data you share with fiv444 is processed strictly for the purposes set out in this Policy. We do not sell your data, and we do not share it with third parties for their own marketing purposes without your explicit consent.
Data Minimisation
fiv444 collects only the personal data that is strictly necessary for the purposes described in this Policy. We do not request information we have no legitimate use for. Every data field in our registration and KYC process has a clear, documented purpose — account management, identity verification, fraud prevention, or regulatory compliance.
Purpose Limitation
Personal data collected by fiv444 is used only for the purposes for which it was originally collected. We will not repurpose your betting history to make unrelated product recommendations, and we will not use your payment data for anything other than processing your transactions and satisfying our anti-money laundering obligations.
Secure Transmission & Storage
All data transmitted between your device and the fiv444 platform is encrypted using 256-bit SSL/TLS protocols. Data at rest is stored in encrypted form on secure servers with restricted access. fiv444 maintains regular security audits and penetration testing to identify and remediate vulnerabilities before they can be exploited.
Transparent Third-Party Sharing
fiv444 shares data with carefully selected third parties only where it is necessary to deliver our service — for example, payment processors like bKash, Nagad, and Rocket, identity verification providers for KYC, and game studios for fair-play auditing. Every third-party partner is contractually bound to process your data only for the specified purpose and to maintain equivalent security standards.
Your Right to Access & Correct
fiv444 players have the right to access a copy of the personal data held about them and to request corrections where that data is inaccurate or incomplete. You may submit a data access request by contacting fiv444 support at [email protected] (plain text — not a clickable link). We will respond within 30 days of receiving a valid request.
Retention & Deletion
fiv444 retains personal data only for as long as it is necessary for the original purpose or as required by applicable law. Account data is retained for a minimum of five years after account closure to satisfy anti-money laundering record-keeping obligations. After this retention period, data is securely and permanently deleted from all fiv444 systems.
1. Who We Are
fiv444 operates the online casino and sports betting platform accessible at fiv444.bet. For the purposes of this Privacy Policy, fiv444 is the data controller responsible for the personal data of registered players and site visitors. If you have any questions about how fiv444 processes your personal data, you may contact our support team at [email protected] (plain text — not a clickable link).
2. Personal Data We Collect
fiv444 collects personal data in the following categories, depending on how you interact with the platform:
2.1 Registration Data
- Full legal name as it appears on your government-issued ID.
- Date of birth (used to verify you are aged 21 or above).
- Residential address, including city and district (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi).
- Mobile phone number registered in Bangladesh.
- Email address (where provided during registration).
- Username and encrypted password credentials.
2.2 Identity Verification (KYC) Data
- Scanned copy or photograph of a government-issued photo ID (National ID card, passport, or driving licence).
- Proof of address document (utility bill, bank statement, or official correspondence dated within 90 days).
- Proof of payment method (e.g., screenshot of bKash or Nagad account registered in your name).
- Selfie photograph where required for enhanced identity verification.
2.3 Financial Transaction Data
- Deposit and withdrawal amounts, timestamps, and transaction reference numbers.
- Payment method identifiers (e.g., your registered bKash or Nagad mobile number — but never your full PIN or password).
- Account balance history and bonus credit/debit records.
2.4 Betting & Gaming Activity Data
- Bet history including stake amounts, odds, selections, and outcomes across all sports and casino games.
- Session duration and frequency of play data, used for responsible gaming monitoring.
- Bonus claims, wagering progress, and promotion participation records.
2.5 Technical & Device Data
- IP address and approximate geographic location derived from IP.
- Device type, operating system, browser type and version.
- Pages visited on fiv444.bet, time on page, and navigation flow (collected via first-party analytics only).
- Session tokens and login timestamps used for security monitoring.
3. How We Use Your Personal Data
The table below summarises the primary purposes for which fiv444 processes your personal data, along with the legal basis for each processing activity:
| Purpose | Legal Basis |
|---|---|
| Account creation and management | Contract performance |
| Age and identity verification (KYC) | Legal obligation |
| Processing deposits and withdrawals | Contract performance |
| Fraud detection and AML compliance | Legal obligation |
| Responsible gaming monitoring | Legitimate interest |
| Customer support communications | Contract performance |
| Promotional communications (opted-in) | Consent |
| Platform security and abuse prevention | Legitimate interest |
| Service improvement and analytics | Legitimate interest |
4. Cookies and Tracking Technologies
fiv444 uses first-party cookies and similar tracking technologies to deliver core platform functionality, maintain your login session, and collect anonymous analytics data about how players navigate the site. We do not use third-party advertising cookies or cross-site tracking technologies.
The cookies used by fiv444 fall into two categories:
- Essential cookies: Required for the platform to function. These include session authentication tokens, security cookies, and preference storage. These cookies cannot be disabled without breaking core site functionality.
- Analytics cookies: First-party analytics data used to understand aggregate player behaviour and improve the platform experience. This data is anonymised and never linked back to individual player identities.
You may manage cookie preferences through your browser settings. Disabling essential cookies will prevent you from logging into your fiv444 account. Disabling analytics cookies will not affect your ability to use the platform.
5. Sharing Your Personal Data
fiv444 does not sell, rent, or trade your personal data to third parties. We share your data only in the following limited circumstances:
- Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and card processing partners receive the minimum data necessary to process your transactions securely.
- KYC and identity verification providers: Third-party identity verification services receive your submitted KYC documents solely to confirm your identity and age in line with our legal obligations.
- Game studios and RNG auditors: Providers such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi receive anonymised session data necessary to deliver their games and maintain fair-play certifications.
- Regulatory and law enforcement authorities: fiv444 will disclose personal data to competent authorities where required to do so by law or court order, including in response to AML investigations.
- Business transfers: In the event of a merger, acquisition, or sale of the fiv444 business, player data may be transferred to the acquiring entity subject to equivalent privacy protections.
6. International Data Transfers
The fiv444 platform serves players primarily in Bangladesh, and our core data infrastructure is operated from internationally recognised data centre jurisdictions. Where personal data is transferred outside Bangladesh, fiv444 ensures that appropriate safeguards are in place — including data processing agreements with contractual standard clauses — to ensure your data receives a level of protection equivalent to that described in this Policy.
7. Your Privacy Rights
As a fiv444 player, you have the following rights with respect to your personal data. To exercise any of these rights, contact our support team at [email protected] (plain text — not a clickable link) with a written description of your request.
fiv444 will respond to all valid data subject requests within 30 calendar days. In complex cases, this period may be extended by a further 60 days, in which case we will notify you of the extension and the reason for it within the initial 30-day window.
8. Data Security Measures
fiv444 maintains a comprehensive information security programme designed to protect your personal data against unauthorised access, disclosure, alteration, and destruction. Our security measures include:
- 256-bit SSL/TLS encryption for all data in transit between your device and fiv444 servers.
- AES-256 encryption for sensitive data fields stored at rest, including payment identifiers and KYC documents.
- Role-based access controls ensuring that only authorised fiv444 personnel can access player data, and only to the extent required for their specific job function.
- Multi-factor authentication enforced for all internal administrative systems.
- Regular third-party security audits and penetration testing by independent cybersecurity firms.
- Automated intrusion detection systems that monitor for anomalous access patterns in real time.
- Formal incident response procedures, including player notification obligations in the event of a data breach that poses a risk to your rights and freedoms.
9. Children and Minors
fiv444 does not knowingly collect or process personal data from individuals under the age of 21. Our platform is strictly for adults aged 21 and above. If fiv444 becomes aware that an account has been registered by or on behalf of a minor, that account will be immediately suspended, all funds will be returned to the originating payment method, and all associated personal data will be deleted. If you believe a minor has accessed fiv444, please contact us immediately at [email protected] (plain text — not a clickable link).
10. Marketing Communications
fiv444 may send you promotional communications about bonuses, cricket betting offers, slot tournaments, and seasonal promotions — for example, around Eid, Pohela Boishakh, or major BPL or T20 World Cup events — but only if you have explicitly opted in to receive such communications during registration or through your account settings. You may withdraw your marketing consent at any time by contacting [email protected] (plain text) or updating your notification preferences in your account dashboard. Withdrawal of marketing consent does not affect the lawfulness of any processing carried out prior to that withdrawal.
11. Changes to This Privacy Policy
fiv444 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, we will notify active registered players via an on-site alert or account notification at least 7 days before the changes take effect. The "Last Updated" date at the top of this Policy will always reflect the most recent revision. We encourage you to review this Policy periodically to stay informed about how fiv444 protects your data.
12. Contact & Data Enquiries
For any questions, concerns, or requests relating to your personal data and fiv444's privacy practices, please contact our data team directly. All correspondence should be sent to: [email protected] (plain text — not a clickable link). Please include "Privacy Request" in the subject line of your message to ensure it reaches the correct team. Our support team operates seven days a week and will acknowledge your enquiry within 2 business days (Bangladesh Standard Time, UTC+6).